Cologne - How to apply for a new ID card? What to consider when moving from Cologne to Hamburg? What is a new site in Veedel?
Whoever chooses the authorities nationally standardized service number 115, receives answers. Cologne and Umländler will come more quickly to information than with the traditional 221-0.
"We love questions," whispers a friendly voice. Then slightly esoteric sounds of music. Who chooses the 115, must wait until the next available staff for long.
"If you want to re-register your home from second to first home, you need the name and address of the landlord," said call center agent Julia Möller around.
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She is already four years here, just the number has changed. The Cologne-based call center in the lime-Karee remained the old: with 30 employees.
If the project is simple, by standardizing the numbers of many things: "The project is to link the administrative-level researchers" said manager Frank Perkhofer Service.
Whoever draws from Cologne to Hamburg, the call center can learn from Cologne already the main features in the change of residence. Can Julia Möller using special software and Internet issues are not answered, they are the concern of a "back on."
From there should then be called back within 24 hours. Also, all requests from the Rhine-Erft Bonn and end up in the headsets of the Telefonis ten. "This is about the many commuters from the surrounding area a huge simplification. We answer all questions for all of these municipalities. "
Also of Interest
Finally connection under this number
The 115-Test
